Privacy Policy

Who we are

Timber & Twig is a handcrafted outdoor play kitchen business based in North Wingfield, Derbyshire. We operate through our website at timberandtwig.co.uk. For any privacy-related enquiries, please contact us at [email protected].

What information we collect

When you submit an enquiry through our website, we collect the following information:

• Your name
• Your email address
• Your phone number (optional)
• Your message and any details you choose to share about your enquiry
• Which product tier you are interested in (if selected)

We do not use cookies for tracking or advertising purposes. We do not use Google Analytics or any third-party tracking software.

How we use your information

We use the information you provide solely to:

• Respond to your enquiry about our products
• Provide you with a quote or further information as requested
• Communicate with you about your order if you proceed with a purchase

We will never sell, share, or pass your personal information to third parties for marketing purposes.

Legal basis for processing

We process your personal data on the basis of legitimate interests — specifically, to respond to enquiries you have voluntarily submitted to us — and, where applicable, to fulfil a contract with you. By submitting an enquiry form, you consent to us storing and using your details for the purposes described above.

How we store your information

Your enquiry details are stored securely in a private database on our server, hosted in the European Union. We retain enquiry data for up to 24 months, after which it is deleted. We take reasonable technical measures to protect your data from unauthorised access.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of any inaccurate data
• Request deletion of your personal data
• Object to our processing of your data
• Request that we restrict processing of your data

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

Third party services

Our website is hosted on a private server in the EU. We use Cloudflare for DNS and security purposes — Cloudflare may process limited technical data such as IP addresses as part of their service. For more information, see Cloudflare's privacy policy at cloudflare.com/privacypolicy.

Complaints

If you have a concern about how we handle your personal data, please contact us in the first instance at [email protected]. If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top. We recommend checking this page periodically.